PRIVACY POLICY
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Introduction
At Glow Scrubs MX, we are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, share, and protect your information on both our website and our mobile application published on the App Store (Apple) and Google Play (Android).
By using our app, you agree to the terms described herein.
2. Data we collect
We collect the minimum information necessary to provide our services:
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Contact details: name, email, phone number.
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Purchase data: order history, shipping and billing address.
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Payment data: securely processed by third parties (e.g., payment gateways such as Mercado Pago, Apple Pay & Google Pay). We do not store full card details on our servers.
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Technical data: device identifiers, operating system, language, and app version.
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Usage data: app sections visited, session time, and actions performed (for improvement and statistical purposes).
Note: We never collect sensitive information (health, biometrics, precise location) without your express consent.
3. Use of information
We use data to:
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Process and deliver your orders.
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Manage payments and returns.
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Offer customer support.
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Improve the app's experience and functionality.
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Send relevant notifications about your order or promotions (you can deactivate these notifications at any time).
4. Sharing with third parties
We may share your information only with:
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Payment providers (Mercado Pago, Apple Pay & Google Pay, subject to availability).
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Shipping and logistics services to deliver your orders.
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Analytics services (e.g., Google Analytics / Firebase) to improve app performance.
We do not sell or rent personal data to third parties.
5. User consent and options
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On iOS, if the tracking feature is used for advertising, the app will request your consent through the App Tracking Transparency (ATT) framework.
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Users can revoke access permissions (notifications, camera, etc.) from their device settings.
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You can request the deletion of your account and personal data at any time (see section 7).
6. Data security
We adopt technical and organizational security measures to protect your information against unauthorized access, loss, or alteration.
7. Data retention and deletion
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We retain data only for as long as necessary to comply with legal, contractual, or service purposes.
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Users can request the deletion of their account and personal data by sending an email to: info@glowscrubs.mx
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In future versions, this can also be done directly from within the app.
8. User rights
You have the right to:
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Access the data we hold about you.
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Rectify inaccurate or incomplete data.
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Request the deletion of your data.
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Object to the use of your data for certain purposes (e.g., marketing).
To exercise these rights, please write to us at: info@glowscrubs.mx
9. Links and availability
This Policy is available:
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On our official website: https://www.glowscrubs.mx/política-de-privacidad
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Within the app in the main menu.
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In the App Store and Google Play listings.
10. Changes to this Policy
We reserve the right to update this Policy. Users will be notified through the app and the website in case of significant changes.
11. Contact
If you have questions or requests related to privacy, you can contact us at:
info@glowscrubs.mx
www.glowscrubs.mx
Sincerely,
General Management
GLOW SCRUBS MX
